Still, the lack of email response is really my biggest complaint. If the order is 'picked', then shouldn't it go from "I have the books in my hand" to "I'm putting the books in the box to ship it out"? But I digress, I don't work there nor understand how they do things. Worst case I'll take the order and flip the books, as 20% off my refund is a lot. They are going to try and charge me a 20% restocking fee, but I'm arguing this has to go both ways - when you sit on my order for 2 weeks and it's still not 'picked', and then once it's picked, it still sits for more days, that's not cool. I shot them an email last week about an order I want to cancel, put it right in the subject line, still haven't gotten a reply. I get that they're backlogged but no reply for almost 3 weeks is just badThey put a disclaimer on their website essentially saying, "stop asking us about where your order is" so take that for what it's worth. I wish they would at least acknowledge my email or maybe just cancel my order and refund. order was placed on Sept 1 and still the order hasn't been shipped. Ive been waiting for them to reply on my order where they had to replace a book but ive not received anything. Has anyone had any luck trying to get a reply from IST. That said, I did order another cheap book with the omnibus, I'm hoping they'll contact me asking if I want to cancel the order, rather than charge me shipping with a cheap book I could've just gotten at IST. Orders come directly from IST warehousesnever displayed or handled by customers. prepayment privileges, 309 Moscow, 116 Motivation capitalism, 219 in decision - making, 274 of risk - takers, 106 in stock trades, 285,286 Movable. Oh, well.They didn't charge me for it, so I'll just see it as a nullified order. retailer for collected editions (no floppies). I ordered the book before it was sold out on the site, but maybe it was already sold out and they hadn't updated the site until after I ordered it. I've contacted IST twice about this (No reply yet), hopefully it'll be resolved soon so I can get another package sent.Īnd my Wolverine omnibus order from CGN on September 4 is still stuck on "Pending".I'm guessing that'll never come in. I'm guessing it'll be seen as a lost package. It's been over a month now, lol.I contacted UPS about it last week, they said it looks like they never gave it to USPS, but that IST will need to contact them to resolve it.
My previous order that had been sitting in the same spot for 2 weeks never came in. You order from Target, or Amazon, or elsewhere, and it might sit for 1-3 days, but not 7, 8, 9+ days with nothing. Not too bad, considering the other complaints I've seen on here. If their orders are up 30 or whatever, then they're making MUCH more money, and they should be able to hire a few more people. I ordered on Tuesday of last week, it's estimated to be at my house on Friday. It was just the Dini Batman omnibus, along with two other books.
#Instock trades upgrade#
I did the $4 upgrade for my most recent IST order.
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